FAQ's

Got a question?.. we’re here to help

  • Where are you based?

    We are located in Chatham, Kent with collection being made from St Mary’s Island or our premises near Chatham  town centre. Parking is available at both locations. 

    We wouldn’t want you to miss us, so collection times will be agreed with you prior to pick up.

  • Do you deliver?

    Delivery is possible within the Medway Towns area and is subject to an additional charge. The cost of delivery will depend on your order and location and will be provided to you on request.


    For Businesses participating in our Cupcake Club, free delivery is possible.

  • How should I store the cake(s)?

    We bake your cakes as close to the collection day as possible so you can enjoy them at their best.


    Ideally, they should be eaten on the day of collection but they may be stored in the cake boxes in a cool room for up to 3 - 5 days.

  • How to I place, amend or cancel an order?

    Please view our Place An Order Page and our Terms and Conditions for full details.

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